When they used the machines, however, they found that these Automated Teller Machines were actually Automated Thanking Machines. r/TalesFromTheCustomer | WORST Customer Service Stories | Reddit Trader Joe’s Delivers (Literally) An elderly man, 89 years of age, was snowed in at his Pennsylvanian … Of course the family was delighted. My sister vows to buy every pair of shoes, from now on, from Zappos.”. Joshie then decided to melt away some stress with a spa day. Truly remarkable customer service goes beyond fixing bug or handing out discounts. Posted on Reddit without any additional details or a follow-up, the submitter was at least able to capture a really heartwarming moment: amidst a pretty harsh rainstorm, a Wendy’s employee went outside, removed an umbrella from one of the tables, and walked an elderly man to his car. Thought Catalog 23 Workers Describe Their Most Hilarious (And Baffling) Experiences With ‘Stupid’ Customers Thought Catalog 24 Sex Workers Describe Their Freakiest Clients More From Thought Catalog. He didn’t ask if they were ready to order food. Hot New Top. Greg is a writer, marketing strategist and alum of Help Scout. Cashiers Share Crazy Retail Customer Moments (r/AskReddit Top Posts | Reddit Stories) Has anything insane happened to you? When Garrick, a Southwest Airlines flight attendant, found himself in the position to help a passenger in need, he went above and beyond the call of duty. You’ll either get a fantastic experience that you’ll want to brag about to your friends – or a nightmare of an experience you will just want to forget. Kay Jewelers is my worst customer service story. You must always protect your Ninjago minifigures like the dragons protect the Weapons of Spinjitzu!”. When he bought me an engagement ring, he asked to see rings he knew I’d like - in size 7. Customer, crew, manager, and this lady. A mother who never had the chance to take her kids to Disneyland received a family-pack of passes to finally go. Pooja Parikh Traveled Across The World For The HS Diagnosis … Hey @Mortons - can you meet me at newark airport with a porterhouse when I land in two hours? During a particular sale there, a customer used a “one-time” coupon during checkout, but he accidentally canceled the order after placing it. Opryland recognized an opportunity to make sure a long-time customer had one of the best experiences ever. #reddit #customer #service Music: Kevin MacLeod The story was posted on Reddit under the appropriately titled topic of “I have never in my life seen this level of customer service,” and included the genuine, thoughtful thank-you note below. The best way to tackle bad customer service stories is to prevent them in the first place. Crew told the customer that they would gladly hold the order with the coupon applied; the customer would just have to call to confirm the order (due to the limited supply). During each stay, McMenemy found herself entranced by one of the features in her hotel room: An alarm clock that played light music (as in, the kind that you’d experience in a high-end spa). What a great memory and great service to their customers, and all thanks to a pair of employees who know how to have a little fun. Shutterstock 1. He’s a good man, stay with him!”. 6. pinned by moderators. And of course, always listen to your dad. I don't believe it. Over 30,000 TD Bank customers received recognition from TD on #TDThanksYou day. Customer service, learnings, and product updates, Customer service insights, organized by theme, Deep dives spanning the customer lifecycle, Live and recorded sessions with industry experts. These wacky stories … I was so damn excited. For three years, McMenemy tried to find the exact model clock from her hotel room to no avail. May 18, 2017; Bad customer service is all the rage these days. While a boisterous personality isn’t for everyone, it’s hard to resist “Pom-Pom” Pearl Weaver’s charm and enthusiasm. Crew. To make up for missing out on playing Halo, the team built him a custom helmet based off of the main character and sent it — along with shirts, toys, and custom art from the game’s designers. He explained the origins of the name: “I think renaming tiger bread giraffe bread is a brilliant idea — it looks much more like the blotches on a giraffe than the stripes on a tiger, doesn’t it? ‘So, it’s like a constant dance party?’ I asked. That’s what Bob did here by recognizing something crucial. As an author, consultant, and speaker on the topic, it’s safe to say his standards are high. Told in this thread by an appreciative customer, here’s the long and short of what happened: J. She went to look through the packed books and could find none.”. That’s why Jimyz Automotive deserves an honorable mention on this list. A customer service rep named Jill—fitting since she worked at JackThreads—has managed to win me over despite the fact that I’ve only ever seen her words on a screen. It took me a minute poking at the touch screen to determine that it was impossible and, while I looked, I apologized to the customer for the wait. But when you hear a tale like this, you know a business is truly focused on customer happiness. He then called the staff at the Ritz and relayed the story he had told his son. 5 Bad Customer Service Examples You Can Learn From . These bad customer service stories are newsworthy because of how relatable they are. Nothing disappointed me more in my search for tales of great service than coming across this story and not having a picture to share with you. When Drake finally sat on the second flight, he realized how much went into getting him onto the plane. Garrick, a Southwest crew member, worked throughout the flight to make her more comfortable, bringing her special drinks and trying to make her laugh after he noticed her struggling during takeoff. Upon hearing a blind customer needed help navigating the store and filling his cart, Walmart employee Brittany Walton felt the need to assist. Out of the blue a few months later, our heroic service rep gets called down to the office. In the end, the family left Bob a $20 tip—or 200,000% of .01. Bungie, you have played a huge part in making this smile! Fresh AskReddit Stories: What's your best "customer isn't always right" story? 556K views. I promise I won’t take him to the shop again if you can. Conclusion. One of the most interesting things about Shankman’s story is that he admits that this “stunt” was meant to be out of the ordinary … and that’s completely okay. Having recently suffered two strokes, she explained that she was struggling with writing, and she was forced to call in due to her malfunctioning netbook. No wonder so many of their customers stay for life. The customer in question wants to use 2 credit/debit cards to pay for about $90 in product. They base so much of their business on doing things for their customers that most others wouldn’t. None in stores have the "spa" sounds & I've never slept better! And that’s precisely why the discount is so powerful. And they cheered him on. When it was time for her mother to return the other four pairs, she called Zappos, and in talking with the employee, this woman discovered that the person on the other end of the line could relate to her plight; the employee’s father had suffered from similar foot problems due to diabetes. After all, who ever heard of steak on wheels?! When they finally did, Bob brought out one of the side dishes before the entrees themselves arrived. That said, even the greats of the customer service world will have a hard time topping this next story. Before we were married, my detail oriented husband went to great lengths to discreetly discover my ring size. Rather than balance checks or cash, they only spat out gifts. Nine-year old Gabby, a type 1 diabetic, was severely anxious about being on an airplane. Crew has a Factory page where new arrivals are sold in very limited amounts. This next story comes from a longtime fan of Valve and their highly popular games. It’s also good for business. Being a good citizen is about more than giving people discounts or refunds when they’ve had bad experiences. It is really good. As Benjamin Franklin would put it: “Well done is better than well said.”. In a heartwarming story shared on Reddit, a service rep tells the tale of an older customer who called in because her netbook wasn’t working. Within minutes, Drake’s dilemma was relayed to the captain, who radioed ahead to Drake’s next flight. In fact, there's a whole website devoted to exposing the truth behind the myth, aptly named Not Always Right. Most customer service stories that capture our imagination and “go viral” do so because they are exceptional in nature; they do not represent the everyday flow of business. Customer service, learnings, and product updates, Customer service insights, organized by theme, Deep dives spanning the customer lifecycle, Live and recorded sessions with industry experts. What really makes this a great story, however, is the follow-up. Here’s an example that has some interesting lessons to teach about the dangers of red tape. Along the way, you’ll find insights for your own business to consider and some exceptional inspiration to pass on to your support team. In another outstanding example of taking care of customers, Bungie, one of the most beloved game developers in the industry, raised the bar for their willingness to take care of their fans. Drake, we’ve been expecting you,’” he said. The response he received from Lego customer support representative Richard was nothing short of amazing. “As one of 11 children,” she says, “there was always plenty to do.” In a service business, it’s crucial to have people on your team that do more than represent your current culture—you need to have people who push the culture you have forward. Hot New Top Rising. Ritz-Carlton is one of those few large companies that is held to high standards from their consumers. Luka wrote a letter to Lego explaining his loss and assuring the Lego staff that he would take extra-special care of his action figure if they sent him another one. I am also going to send you a bad guy for him to fight! "I once put a cup of water in the microwave, but the cup was too tall...so, I poured some water out and tried to put the cup back in thinking it would fit." Perhaps it’s because they serve as a reminder that there are companies (and amazing support professionals) who still care about their customers. I swear, I just have something in my eye! Current Job: IT Technician at Indiana University Worst Job Ever: Customer service representative for a large cell-phone plan provider How I got in. Download a free PDF by filling out the form below. As such, taking care of them is not just the right thing to do. It was the last time.”. It’s always nice to see outstanding service recognized by a happy customer. Many of the memorable stories that we’ve covered so far focus on a company’s stellar response to an usual situation, but what about those day-to-day service stories? Read on for thirteen stories of star service reps who went the extra mile for their customers. If she’s off for a week, people ask about her.”. Due to a medical condition, her mother had very sensitive feet and was often in pain when wearing hard-soled shoes. 6 Funny Customer Service Stories to Restore Your Faith in Humanity. The flight attendants soon noticed his state and quickly found out what was wrong. Truly a sweet story, and all thanks to Zappos’ willingness to trust the people they hire. So she asked a fellow employee to take her position behind the customer service counter, and she spent two hours guiding the customer (lovingly nicknamed “Mr. Every person has a terrible customer service story to tell. Sainsbury’s takes advice from a three-year old. God. 6 Funny Customer Service Stories to Restore Your Faith in Humanity. The WOW Air Debacle . This is a stellar example of doing exactly that, and Morton’s deserves all of the attention it received (and more) for making it happen. Mr. Hurn assured his distraught son that Joshie was just staying a few extra days on vacation. But it’s rare for an employee to make you feel special, like they’re on your side. Find people who represent your brand well and keep them around. Virtually all of them thank TD Bank, express their amazement at this event, or suggest that they will or have switched to TD Bank after watching it. She had never slept better than she did while using it. Valve certainly attracts some passionate fans, but Gabe always finds a way to be a man of the people, and he is without a doubt one of the best sources of inspiration for CEOs everywhere. My name is Luka Apps and I am seven years old. Big companies probably aren’t hesitant to go above and beyond for customers if they suspect it could result in free press, especially around the holidays. The story begins with a distraught father whose son had to receive liver transplant surgery around the holidays. Coming from the blog Life with the Kid, written by a mother about life with her son who has high-functioning autism, this next tale drives home a point we’ve made before: Trader Joe’s knows a thing or two about caring for customers. My. Given the extreme circumstance, they told her that they would gladly deliver directly to his home and even suggested additional delivery items that would fit perfectly with his special low-sodium diet. :(. In her eyes, the bread didn’t resemble a tiger at all, and, in fact, looked very much like a giraffe. An elderly man, 89 years of age, was snowed in at his Pennsylvanian home around the holidays, and his daughter was worried that he wasn’t going to have access to enough food due to the impending storm and bad weather in the area. And it was the wrong side dish. So, I hope you enjoy your Jay minifigure with all his weapons. Source: Reddit (Credit: LKJNAElhjberg, Original Story) 687. Crew site, and at checkout, the support rep applied the closest Factory prices and the original coupon for the customer. With the coupon now wasted, the customer decided to email support. Technology changes, but human nature is perpetual — and there are few things in life and in business that we enjoy more than seeing one person helping another. Airlines compete with each other on who has the best on-time departure record. Few would expect a discount in this situation. Is somebody cutting onions in here? 26 Unbelievable Customer Service Stories That Sound Like Literal Nightmares. When they got the check, they first thought the $0.01 listed was a mistake. The belief that you should do your best to “make things right” with customers in tough situations is a recurring theme among those companies with legendary customer service. Now that’s the definition of memorable service! Me: “Ma’am, this ticket can be held for twenty-four hours. Superb service is not limited to out-of-the-ordinary circumstances. My Daddy just took me to Sainsbury’s and told me to leave the people at home but I took them and I lost Jay ZX at the shop as it fell out of my coat. You may get everything you wanted precisely the way you ordered it. 6. It’s so rare to see such a thoughtful, creative response to a distraught customer that this story went viral. Criminal & Illegal, Travel Agency, USA, Wild & Unruly | Right | December 23, 2020 . Archived. It’s always heart-wrenching when a close family member passes. This guy abuses everybody in the store. In a heartwarming story shared on Reddit, a service rep tells the tale of an older customer who called in because her netbook wasn’t working. They were super needy for the entire 2 hours they sat there. This Redditor’s husband, fresh off a root canal operation that left him unable to eat real food for days, was dying for some diner fare. 8 min) so he gets angry. Lily’s mom enjoyed the letters and ended up posting them on her blog. This is a fun one! It can be incorporated into the very fabric of your business, showing up in even the most common of instances. --- LIKE AND I WILL UPLOAD MORE REDDIT STORIES! Not bad for Bob! After calling multiple stores in a desperate attempt to find anyone who would deliver to her father’s home, she finally got ahold of someone at Trader Joe’s who told her that they also do not deliver … normally. And they didn’t just win a customer for life; they also bought plenty of goodwill with folks at the conference (and beyond) who subsequently heard about the story. Not one for fast food, Shankman took a shot in the dark and jokingly tweeted to one of his favorite restaurants, Morton’s, asking them if they would deliver him a steak! Sensei Wu also told me it was okay if I sent you a new Jay and told me it would be okay if I included something extra for you because anyone that saves their Christmas money to buy the Ultrasonic Raider must be a really big Ninjago fan. K, thanks. With all my money I got for Christmas I bought the Ninjago kit of the Ultrasonic Raider. Every customer in a branch at 2 p.m. received a $20 bill. card. Compiled from Ask Reddit. I was just out of college, struggling to find a job, and expenses were piling up — student loans, rent, utilities, food, car insurance. Lucas McDaniel, 31, Bloomington, Indiana. We go to Kay the following day. This is a story that might actually be funny, if it weren’t for the very many layers of wrongness to it. Another, with a sick daughter in Trinidad, received a plane ticket. When a flight attendant goes above and beyond for a frightened passenger, or a fry cook helps an elderly man to his car in a rainstorm, you’re witnessing something more than “good” customer service—the customer getting what they asked for. While their most famous story may be Joshie the Giraffe and his extended stay, that’s not the only great report from Ritz-Carlton. One of my favorites actually comes from a larger company, J. From customers defecating in aisles, to some threatening to gun down employees, to others just being downright physically and verbally abusive. Paige DiFiore. But upon returning to her room she was surprised to find not one but two spa clocks and a letter with her name on it. Their customer service statement underlines exactly what the company is about, as well as what service customers can expect: In the end, when you have a coherent customer service philosophy, you can use it to shape your actual customer support practices and deliver a … Before long, this cute correspondence was a viral hit, and the pressure was on for Sainsbury’s to change the name of the product to the much more appropriate giraffe bread. Get me that price or I’ll kill you!” Get me that price or I’ll kill you!” I hung up and called the police, supplying them with all of the personal information that the genius had conveniently provided to make the reservation. Proving that they’re a company that knows how to have a little fun, this story from Sainsbury’s supermarket highlights how your support team should spot great opportunities to do things that are quirky and out of the ordinary. If I got this card I would never use another mechanic in my life.”. Even when it’s not as dramatic or extreme, customers experience terrible service every day, and it slowly erodes a company’s reputation. But the best part of this tale is that despite the fact that this image was shared on the internet, random commenters starting pointing out that they knew exactly which business this was: “I used to live in Streetsboro and I know exactly who that is. My family can’t thank you enough!”. Me: “Any interest in signing up for our store card today?” Customer: “Might as well. Servers are the only ones making any money . Maybe they were a bit silly.”. While great customer service stories can be a dime a dozen if you’re looking for them, you can’t help but think that some of these tales seem especially calculated. Peter Shankman knows a thing or two about customer service. As part of a research project into customer service levels in the UK and the public’s perception of customer complaints management, over 200 customer service professionals were asked to detail the funniest, most unusual, or seemingly outrageous customer complaints they have received in recent years. But after about 30 seconds of watching these two grown, awesome people rock-it-out, he started bustin’ a move. It doesn’t take a slew of consumer data to support the argument that your regular customers are your rock. Put on your polyester uniform, adjust your headset and get ready for 27 stories that are so mind-bendingly awful, they'll make you want to leave your poor cashier a 150% tip. After a few apologies and a “divine” burrito, the husband and wife were ready to pay the check and leave. If there was ever a customer service hall of fame, Ritz-Carlton would be one of the first inductees. “He was absolutely shocked when he saw the custom helmet from Halo Reach! In refusing to let red tape get in the way of a customer in need, Trader Joe’s shows that customer service doesn’t need to be about the fanfare; it can simply be about doing the right thing. Drake wrote the staff a heartfelt thank you letter expressing his immense gratitude for a team who was willing to pull out all the stops to assist in any way they could. Knowing that red tape shouldn’t stop her from taking care of a customer in need, the support rep quickly exchanged the netbook for her (sending her a new one), and even spent the extra time helping her set up the old passwords and account names, in addition to re-downloading Skype so she could talk with her family. This story certainly fits the bill, and it is bound to inspire you to take some extra time to surprise a valued customer every once in a while. 20 Somethings AskReddit Customer Service Horror Stories Jobs Reddit Retail Industry Service Industry The Internet. http://t.co/bD8k4r0 # OMFG! Here’s what happened according to the customer: I used the tracking number he provided and found that the package weighed close to 4 pounds. Their waiter—“Bob”—hurriedly took their drink orders. I open up to find not only a Portal mouse pad signed by the Gaben himself, but a copy of the book The Sacrifice with a ton of signatures from Valve employees. :). A B. Dalton customer (before the company was acquired by Barnes & Noble) was visiting the store to pick up a book requested by her son for Christmas. The employee ended the conversation by saying that she would pray for the woman to feel better, but the story doesn’t end there: Two days later, my mom, sister, and I were contacted and told we are now “Zappos VIP Members,” which entitles us to free expedited shipping on all our orders. The praise continued with non-customers, too, with one commenter saying, “It’s little things like this that earn business. When the crew on this flight heard about this distraught passenger trying to make his connection, they must have said, ‘To hell with it’ … and they made the right call.”. The customer wasn’t able to call until the next day, and by that time, the original items ordered were sold out. Everyone might not agree with Harry Gordon Selfridge’s oft quoted “The customer is always right, ” but it is certainly never a good practice to simply assume that a customer is wrong. “Rest assured, we will make sure that Garrick gets the recognition he deserves for his kindness.”. See for yourself; I wish I had a larger image, but below is a conversation Jill had with a customer dealing with a defective product: Look closely at the language she uses and how the conversation gets personal, but not intrusive. Gabe (often affectionately referred to in the PC gaming community as “Gaben”) has to be one of the most responsive CEOs when it comes to talking with his fans. It’s tough out there in the world of customer service. And that was it — DANCE PARTY, indeed. Well, WOW Air certainly knows how to make an exit. Sharing the final moments with a person we love can be a small respite in a truly difficult situation. His father later posted a thank you thread and a collection of images on Christmas day, which was when Bungie visited his son in the hospital and brought the gifts. Resigned to her fate, she attended the conference and let the alarm clock hunt go. A rigid attitude might just be the antithesis of great … Join 251,101 customer-obsessed readers on our mailing list. It’s about leaving people with a positive memory of your business. Roy”) through the aisles. Customer Service - stories of good and bad service r/ CustomerService. I was ringing a transaction for a woman in her late 30s. That’s why we love this next story shared by a customer in Streetsboro, Ohio. “The young lady looked in the computer inventory to see if they had the requested book. Still, I find myself constantly browsing Reddit’s Male Fashion Advice for the candid tales of great service in the ecommerce space. The flight’s crew responded by delaying the flight’s departure to make sure he got on board. Richard told Luke that he had talked to Sensei Wu (a Ninjago character), writing: He told me to tell you, “Luka, your father seems like a very wise man. Longtime Lego fan Luka Apps spent all of his Christmas money on a Ninjago (Lego ninja) named Jay XZ. The response he received from the company went far beyond what anyone expected! J. 6. Knowing the customer was certainly right in this instance — and spotting an unusual opportunity to do something fun — Sainsbury’s changed the name of the bread and put signs around their stores that give a humorous nod to Lily’s original idea. Porterhouse steak, an order of Colossal Shrimp, a side of potatoes, one of Morton’s famous round things of bread, two napkins, and silverware.”–Peter Shankman. Connect with him on Twitter and LinkedIn. Just remember, what Sensei Wu said: keep your minifigures protected like the Weapons of Spinjitzu! In a heartwarming story shared on Reddit, a service rep tells the tale of an older customer who called in because her netbook wasn’t working. To her surprise, customer support manager Chris King told her that he couldn’t agree more. And my heart was glad: Glad to be at Trader Joe’s; Glad that these employees were awesome people; Glad that my kid was getting his antsy-ness out in a fun way with positive reinforcement from these adults who will never know how thankful I am for their ability to turn a stressful moment into a fun memory. Not one to sit around and do nothing, Joshie helped out in the loss prevention department. Poor guy! Problems with the dinner service cropped up almost immediately. I expect her to say no, but I ask anyway. After an experience like that, do you think this particular family would even consider staying somewhere else? 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